The package is available for everyone to use but it needs to be set-up. In this video, we'll walk you through setting it up, so you are able to follow along in our videos and workbook.

We'll start with two custom objects that come as part of this package. You will see how easy it is to create them, and later on, we will explain how this all comes together.

We'll continue exploring some more objects that are part of this package. Each of these objects plays different rules when setting up your field techs for success, ensuring you are meeting customer satisfaction. Work Types Work Rules Resources

This is more a definition session, where we explain some of the definition of the materials we covered in the previous section. These definitions are very important for the exam, as most questions are around it.

We will show the showcase the capabilities of Salesforce mobile app, specifically developed to help Field Techs. We'll even show a small demo video of what it can do and how powerful it can be once set up correctly.